Burst pipe cleanup starts with the shutoff. If water is still running, close the main valve, which in most Plainfield homes sits in the basement where the water line comes through the foundation wall. Then call us.
Pipes burst for a few reasons. Copper develops pinhole leaks over time. Older PEX fittings crack. Washing machine hoses split, and a broken supply line under a sink can run for hours while nobody is home. In winter, a pipe in an exterior wall or over an unheated garage freezes and splits.
A burst pipe on the first floor usually means water in the ceiling below and in the basement. We extract the standing water, open the ceiling where it is saturated so it doesn't sag and fall, and trace the water path with a thermal camera. Water runs along joists and ductwork, so the wet area is often bigger than the stain.
Supply line water is clean when it starts. After it sits for a day or two, it isn't. That is why we move quickly on burst pipe jobs.
Have a plumber fix the pipe itself. We handle the cleanup, structural drying and ceiling leak water damage tear out, and we document the loss for your claim. Winter bursts get more detail on our frozen pipe water damage page.